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Business Enquires: Info@beargrip.co.uk

Customer Service Support: CustomerService@beargrip.co.uk

FAQs

At Bear Grip, we deeply value our customers and your satisfaction is our top priority. We're dedicated to providing exceptional service, and we're here to support you Monday to Friday, from 9 AM to 5 PM. If you have any questions, feedback, or require assistance outside of these hours, please feel free to email us. Your experience with us is incredibly important, and we're committed to ensuring it's a positive one, whether it's during our office hours or through email support beyond those times.

How do I contact Customer Services?

Please use the contact form above.

Our Customer Service team is available Monday-Friday 9.00am – 5.00pm UTC. We aim to respond to all messages within 24-hours but this may be longer during busy periods.

I have not received my delivery. Where is my parcel?

Please contact our customer service team at the earliest opportunity. Please note that the delivery period is within 2-5 days, extending up to 7 days. After this period, you may reach us through our email or the form above.

There’s an issue with the product that I have received. What should I do?

You can contact us to request a replacement or refund. Please be aware that we have a return and refund guideline under the help menu. Follow the guidelines for faster transactions.